Issue - meetings

To submit a report by the Head of Corporate Transformation.

It was resolved –

·        To note the areas which the Senior Leadership Team are managing to secure improvements into the future as set out in paragraphs 1.3.1. to 1.3.4 of the report.

·        To accept the mitigation measures as outlined in the report.

The report of the Head of Corporate Transformation incorporating the Corporate Scorecard for Quarter 1, 2017/18 was presented for the Executive’s consideration.

The Portfolio Member for Corporate Services reported that performance against the agreed indicators in the first quarter of the financial year has been relatively good with most indicators performing well against their targets. However, three indicators have been identified as underperforming and these are detailed in the report along with the mitigation measures proposed to rectify the issues arising. The performance of the Council’s sickness rates shows a further improvement on that for the same period in 2016/17. The Senior Leadership Team is keeping a watching brief on performance and is managing specific areas in order to ensure continued improvement.

The Assistant Chief Executive (Governance and Business Process Transformation/ Statutory Director of Social Services) informed the Executive that the performance against indicator SCC/O25 (the % of statutory visits to looked after children due in the year that took place in accordance with regulations) which is one of the three underperforming indicators,  is being re-assessed to ensure that the data is being collected and calculated correctly so that it provides an accurate reflection of actual performance. An update will be provided once the figure has been verified.

The Executive noted the information, and noted also that the Quarter 1 performance has been scrutinised by the Corporate Scrutiny Committee at its 4th September meeting. In addition to those indicators reported by the Portfolio Member for Corporate Services as underperforming, the Executive highlighted performance against Indicator 04b under Customer Service on the Scorecard (total % of written responses to complaints within 20 days – Social Services) as requiring close monitoring being 53% against a target of 80%.

It was resolved –

•  To note the areas which the Senior Leadership Team are managing to secure improvements into the future as set out in paragraphs 1.3.1. to 1.3.4 of the report.

•  To accept the mitigation measures as outlined in the report.