Issue - meetings

To submit a report by the Director of Function (Council Business)/Monitoring Officer.

It was RESOLVED to accept the Public Services Ombudsman for Wales’ Annual Letter for 2019/20 and delegates to the Director of Function (Council Business)/Monitoring Officer to write to the Public Services Ombudsman for Wales by 30 November, 2020 to confirm the same and to state that the Council will continue to monitor complaints, and thereby provide members with the required information in order to help scrutinise performance.

The report of the Director of Function (Council Business)/Monitoring Officer was presented to the Executive for consideration.

The Portfolio Holder for Corporate Services said that the Public Services Ombudsman for Wales – Annual Letter 2019/20 is an annual report on the work undertaken by the Ombudsman over the previous 12 months.  He noted that this a positive report as complaints lodged against the Council has decreased.  Of the 26 complaints lodged with the Public Services Ombudsman for Wales, he concluded that 25 did not require an investigation by his office and 1 complaint lodged was dealt with by way of an early resolution. 

It was RESOLVED to accept the Public Services Ombudsman for Wales’ Annual Letter for 2019/20 and delegates to the Director of Function (Council Business)/Monitoring Officer to write to the Public Services Ombudsman for Wales by 30 November, 2020 to confirm the same and to state that the Council will continue to monitor complaints, and thereby provide members with the required information in order to help scrutinise performance.