Agenda item

To submit a report by the Head of Profession, HR and Transformation.

The report of the Head of Profession (Human Resources)/Transformation incorporating the Corporate Scorecard for Quarter 4 2018/19 was presented for the Executive’s consideration.

The Portfolio Member for Corporate Business provided a summary of performance at the end of 2018/19 which despite its being another challenging year for the public sector, was good overall, with most areas having performed to target the exceptions being two PIs in  Adults’ Services and one PI in the Regulation and Economic Development Service (paragraph 2.1.9 refers). Measures to address underperformance in these areas are being taken and monitored as described. Although Quarter 4 saw an improvement on the previous quarter in relation to attendance at work levels the cumulative score for the year at 10.34 WDL per FTE was over the 9.95 WDL per FTE target and remains an area of ongoing focus. Use of digital means - App Môn and the website - to contact and interact with the Council has continued to grow over the year with the Council’s social media presence increasing again in Quarter 4.This is positive and will hopefully lead to greater use of online forms and online engagement which will drive the digital channel shift to enable residents to pay and request services online. The Portfolio Member took the opportunity to congratulate the staff and contractors of the Council’s Waste Management Service following the annual survey by   Keep Wales Tidy which placed Anglesey top of the local authority table with a 100% score for streets graded B or above.

The Programme, Business Planning and Performance Manager agreed that the end of year performance data was encouraging and places the Council in a strong position to continue making improvements to services into the future, the end result being the product of the ongoing work that is happening through the Senior Leadership Team, Scrutiny and the Executive.

In the absence of Scrutiny representatives, the Chair reported from the meeting of the Corporate Scrutiny Committee on 3 June, 2018 where Members in acknowledging the good all round performance of PIs across the services, had also challenged the Portfolio Members and Officers on the areas where performance had fallen short seeking confirmation that they are the subject of attention, and had sought assurance also that the upward pattern of expenditure in Adults’ Services is being managed in the face of  increasing demand. Scrutiny had been assured by the mitigation measures proposed to address those areas where performance was below target and had been happy to recommend the same to the Executive. 

The Chair in closing remarks acknowledged the work of the Council’s staff in getting to this position and said it was easy to focus on the few Red areas on the Scorecard thereby failing to give proper regard to the prevailing Green areas where service performance has met target. The Executive was agreed that since the introduction and implementation of the Corporate Scorecard, the Council has evolved and matured in terms of systematically evaluating and reporting on its performance.   

It was resolved to accept the Corporate Scorecard report for Q4 2018/19, to note the areas in which the Senior Leadership Team is managing to secure improvements into the future and to accept the mitigation measures in relation to those areas as outlined therein.