Issue - meetings

Transforming Digital Channels

Meeting: 12/07/2021 - The Executive (Item 10)

IOACC Digital Channels Transformation

To submit a report by the Head of Profession, HR and Transformation.

Additional documents:

Decision:

It was resolved to accept the report and to proceed accordingly.

Minutes:

The report of the Head of Profession (HR) and Transformation outlining a proposed project to transform the Council’s digital channels was presented for the Executive’s consideration.

 

Councillor Dafydd Rhys Thomas, Portfolio Member for Corporate Business reported that the project is part of the Council’s continuing endeavours to improve the services it provides to the citizens of Anglesey including through digital technology. The Covid19 pandemic has shown the value of digital technology in maintaining the delivery of services and in keeping lines of communication open; to continue with the positive work that has been done requires investment in the Council’s systems hence the proposal.

 

The Head of Profession (HR) and Transformation agreed that the project is essential if the Council is to make progress on its digital improvement journey and in order to provide staff and customers alike with a better experience in their digital interactions with the Council.

 

The Director of Function (Resources) and Section 151 Officer explained the funding implications were the project to be approved in terms of the initial capital outlay and ongoing revenue commitments and how these would be met.

 

Councillor Robin Williams, Portfolio Member for Finance commented that systems investment is necessary if the Council is to fulfil its commitment to continue improving customer service.

 

Having considered the information presented via the report and verbally at the meeting, the Executive supported the proposal.

 

It was resolved to accept the report and to proceed accordingly.