Decision details

To create a new strategic direction for the Housing Repairs Service.

To approve the recommended option of retaining the service in-house, but merging the client and contractor teams into one repairs service whilst modernising and transforming the service, subject to the following conditions:

•  That the aim should be to undertake and complete the transformation project of the Repairs Service within a 2 year timeframe;

•  That the recommended option also incorporates where feasible, elements of the following:

   •  Option 2.1.3  with reference to different structures of contracts;

   •  Option 2.1.5 – outsourcing parts of the services;

   •  Option 2.1.8 – a Lean Service model.

•  That the restructure does not entail an expansion of  the Repairs Service workforce;

•  That the number of contractors deployed by the Repairs Service is reviewed with a view to reduction;

•  That a review of the project be undertaken within four months and a progress report presented to the Executive;

•  That performance indicators for the Housing Repairs Service be incorporated within the Corporate Scorecard.