Decision details

It was resolved –

·      To note and accept the Annual Letter from the Public Services Ombudsman for Wales (PSOW) 2022/23.

·      To support the implementation of the PSOW’s Model Policy.

·      To support the development of a training strategy.

·      To support the development of a training needs assessment and the rollout of suitable training as required.

·      To authorise the Director of Function (Council Business)/Monitoring Officer to write to the PSOW to confirm that the Executive has given formal consideration to her Annual Letter and agreed to the implementation of elements referred to in her Annual Letter.

·      To provide assurance that the Council will continue to monitor complaints thereby providing Members with the information required to scrutinise the Council’s performance.