Issue - meetings

To submit a report by the Director of Function (Council Business)/Monitoring Officer.

It was RESOLVED It was RESOLVED :-

·      To note and accept the Annual Letter from the Public Services Ombudsman for Wales (PSOW) 2021/2022;

·      To note any feedback to be shared with the PSOW – no feedback noted;

·      To authorise the Director of Function (Council Business)/Monitoring Officer to write to the PSOW to confirm that the Executive has given formal consideration to her Annual Letter and to provide assurance that the Council will continue to monitor complaints, and thereby provide members with the information required to scrutinise the Council’s performance.

The report of the Director of Function (Council Business)/ Monitoring Officer in relation to the Annual Letter from the Public Services Ombudsman for Wales 2021/2022 was presented to the Executive for consideration.

The Director of Function (Council Business)/Monitoring Officer reported that the Public Services Ombudsman for Wales has recently published the Annual Report for 2021/2022 together with a separate annual summary of performance for each Council – the Annual Letter.

The Chief Executive reported that he attended a meeting with the Public Services Ombudsman for Wales recently and she was satisfied with the robust arrangements the Authority is undertaking in dealing with complaints.

It was RESOLVED It was RESOLVED :-

·      To note and accept the Annual Letter from the Public Services Ombudsman for Wales (PSOW) 2021/2022;

·      To note any feedback to be shared with the PSOW – no feedback noted;

·      To authorise the Director of Function (Council Business)/Monitoring Officer to write to the PSOW to confirm that the Executive has given formal consideration to her Annual Letter and to provide assurance that the Council will continue to monitor complaints, and thereby provide members with the information required to scrutinise the Council’s performance.