Issue - meetings

Annual Letter of the Public Services Ombudsman for Wales 2023/24

 

 

Meeting: 26/11/2024 - The Executive (Item 11.)

11. Annual Letter from the Public Services Ombudsman for Wales 2023/24 pdf icon PDF 547 KB

To submit a report by the Director of Function (Council Business)/Monitoring Officer.

Additional documents:

Decision:

It was resolved –

 

·      To note and accept the Annual Letter from the Public Services Ombudsman for Wales (PSOW) for 2023/24.

·      To authorise the Director of Function (Council Business)/Monitoring Officer to write to the PSOW to confirm that the Executive has given formal consideration to her Annual Letter.

·      To provide assurance that the Council will continue to monitor complaints thereby providing Members with the information required to scrutinise the Council’s performance.

·      To continue supporting the Council’s development of its CRM system as a platform for processing complaints and providing “live” data on complaints handling performance, by service, for relevant officers, heads of service and the LeadershipTeam.