Issue - meetings

To submit the report of the Head of Transformation.

It was resolved to note the areas which the SLT is managing to secure improvements into the future as per section 1.3 of the report along with the mitigation measures as outlined.

The report of the Head of Transformation incorporating the Corporate Scorecard for Quarter 1 2015/16 was presented for the Executive’s consideration.

The Portfolio Member for Performance Transformation, Corporate Plan and HR reported that performance as reflected by the Corporate Scorecard for Quarter 1 has been scrutinised by the Corporate Scrutiny Committee. The Scorecard indicates that although sickness absence rates are improving year on year and significant improvement has also been evidenced regarding return to work practices, there has been a deterioration in the Council’s Q1 position when compared with last year and its corporate target of 10 days per FTE meaning that corrective action in the form of further embedding good management practices and processes in relation to sickness management needs to continue.

The Executive highlighted the following as areas requiring renewed attention and focus in order to evidence progress in Quarter 2 –

•  Sickness absence and its management which it was noted are under regular review by the SLT.

•  Complaints and whether there are any identifiable patterns in terms of the nature of the complaints or aspects of service and/or departments to which they relate so that remedial action can be specific and targeted.

•  The number of days taken to let lettable units of accommodation. The Executive noted that prospective tenants have 3 rights of refusal on a property and suggested that this might be a policy aspect that could be looked at in the development of the new Commons Allocations Policy ahead of its submission to the Executive in November.

•  The number of carers of adults requesting an assessment or review that had an assessment or review in their own right during the year which the Executive noted as an area of service that has been ragged Red for several successive quarters. The Executive was informed that the Corporate Scrutiny Committee intends to establish a scrutiny outcome panel to more closely investigate the reasons for the continuing underperformance in this area.

•  The number of visits to public libraries during the year which was under target. It was noted that it is important in light of the intended Libraries Service Review to consider ways of extending the use of libraries to encourage more visits to them.

It was resolved to note the areas which the SLT is managing to secure improvements into the future as per section 1.3 of the report along with the mitigation measures as outlined.