Agenda item

To submit a report by the Head of Profession - HR and Transformation.

The report of the Head of Profession (Human Resources) and Transformation incorporating the Corporate Scorecard for Quarter 2, 2021/2022 was presented for the Executive’s consideration.

Councillor Dafydd R Thomas, Portfolio Member for Corporate Business said that the majority (70%) of the Corporate Health Performance indicators monitored are performing well against targets (Green or Yellow RAG).  Although performance with regard to attendance at work at 4.09 days lost to absence per FTE is Amber at the end of Quarter 2, as a more challenging target has been set for the year and the performance would have been ragged Green had the target not been changed. He expressed that he was pleased with the performance as it has been a challenging period due to the pandemic.  He also referred that the long term sickness figures has reduced over the last 3 years.  The Portfolio Member further referred that Indicator 32 – Percentage of waste reused, recycled or composted is RED with a performance of 60.88% against a target of 70% for the quarter.  The pandemic continues to impact on the reused, recycled and composted materials across Wales and these are issues that are being overseen by a Steering Group established during Quarter 1, which includes representatives from WRAP Cymru, the WLGA and an elected member from the Corporate Scrutiny Committee.  The Group is in the process of analysing the available data and developing options on how best to reach the 70% target by 2025.  The Council’s immediate priority is to reach the current statutory recycling target of 64% for 2021/2022. 

The Programme, Business Planning and Performance Manager reported that the Quarter 2 report has shown that Authority’s two out of the three well-being performance indicators has been reached,  however the mitigation measures put in place by the Senior Leadership Team will need time to take effect.

The Vice-Chair of the Corporate Scrutiny Committee in the absence of the Chair said that at the Corporate Scrutiny Committee discussed the Corporate Scorecard – Quarter 2 and expressed concerns as regards to the decline in performance for the percentage of waste reused, recycled or composted – specifically the reduction in the green waste tonnage collected compared to the same period in 2020/21.  The Committee also expressed concern regarding the responsiveness of the Council’s telephone system and implications for customer satisfaction whilst communicating with the Council.  The Committee also made reference to increasing demand and pressure in Children’s Services going into the winter period coupled with the ongoing risk posed by the pandemic.  However, having considered the Quarter 2, 2021/2022 scorecard report and the updates provided by the Officers, the Corporate Scrutiny Committee resolved to accept the report, to note the areas which the Senior Leadership Team is managing to secure improvements into the future and to recommend the mitigation measures as outlined to the Executive. 

The Leader wished to thank the staff of the Council for their continued work during the challenging period of the pandemic as the performance indicators are performing well within the Council.

It was RESOLVED to accept the Scorecard monitoring report for Q2 2021/22, to note the areas which the Senior Leadership Team are managing to secure improvements into the future and to accept the mitigation measures as outlined in the report.