Agenda item

To submit a report by the Head of Profession - HR and Transformation.

The report of the Head of Profession (Human Resources) and Transformation incorporating

the Corporate Scorecard for Quarter 4 2021/2022 was presented for the Executive’s

consideration.

Councillor Robin Williams, Portfolio Member for Finance, Corporate Business and Customer Experience presented the report and noted that it was encouraging to report that the majority (92%) of the corporate indicators monitored against the targets had been achieved.  It was also encouraging that service indicators had been reached with 91% of the specific performance indicators are performing above target.  He gave examples of good performance during the year which included the percentage of NERS clients whose health had improved on completion of the exercise programme – which has a performance of 84% against a target of 80%.  Number of empty properties brought back into use – where 91 properties have been brought back into use against a target of 50.  The Portfolio Member further said that three waste management indicators have performed well against targets during the year with 95.5% of streets surveyed in the year were clean of any waste and it is encouraging to note that fly tipping incidents are cleared within 0.25 days.  The three highways indicators related to the Island’s A, B and C roads condition surveys are Green against targets and have improved compared to 2020/21.  The year on year performance for all comparable indicators (30 in total) demonstrates that 18 (60%) have improved during the year, 10 (33%) have declined and 2 (7%) have maintained on their performance levels. 

Councillor Robert Ll Jones, the Chair of the Corporate Scrutiny Committee outlined the role of the Corporate Scrutiny Committee.  He said that the Scorecard Monitoring Report was considered by the Corporate Scrutiny Committee on 20^th June, 2022 and the following matters were raised by the Committee: 

• Members noted that the Scorecard summarises the Council’s local performance during Quarter 4 of 2021/22 and reports a positive picture;
• The report discussed the performance of our child protection arrangements (CPR).  The Committee sought assurance that Children and Families Services are addressing this key issue;
• Concern was expressed by the Committee regarding local performance against Performance Indicator 32 → percentage of waste reused, recycled or composted.  Questions were asked about any financial impact of underperformance and also the mitigation measures in place to have a positive impact on local performance.  It was agreed that there was a need to give detailed consideration to the Council’s performance on recycling and the mitigation measures to be introduced after the Recycling Working Group with WRAP Wales report on the findings of their review
• The Committee asked for an explanation regarding underperformance against Indicator 36 - percentage of planning appeals dismissed.  The Committee accepted the explanation regarding the impact of a small number of cases on the final percentage
• The timely response to complaints by Social Services was reported as an issue in Quarter 4 and the Committee sought an explanation regarding performance in this area.

The Chair of the Corporate Scrutiny Committee said that the Committee resolved to accept the report, to note the areas which the Strategic Leadership Team is managing to secure improvements into the future and to recommend the mitigation measures as outlined to the Executive.    

The Leader said that the Corporate Scorecard is scrutinised by the Corporate Scrutiny Committee on a quarterly basis and it is anticipated that the Scorecard will develop in the future to coincide with the Council’s Plan.  She wished to thank the staff for their work and welcomed the positive Scorecard presented to this meeting. 

It was RESOLVED to accept the Scorecard monitoring report for Q4 2022/23, to note the areas which the Senior Leadership Team are managing to secure improvements into the futrure and to accept the mitigation measures outlined in the report.