Agenda item

To submit a report by the Head of Profession - HR and Transformation.

The report of the Head of Profession (Human Resources) and Transformation incorporating the Corporate Scorecard setting out the position of the Council against its operational objectives at the end of Quarter 3 2022/23 was presented for the Executive’s consideration.

The Chair presented the report as a highly positive reflection of the Council’s performance at the end of Quarter 3 making it the best performing third quarter against the performance management section targets since the creation of the scorecard report. She referred to the performance indicators aligned to the Council’s current three well-being objectives and highlighted some standout performances with regard to Housing, Adults’ Services, Homelessness services and waste management. Notwithstanding the examples of very good performance along with the areas of improvement, the report also identifies areas where targets have been missed and these will be the subject of continued focus so as to improve the performance. However overall, the report demonstrates the commendable commitment and achievement of staff across the Council in maintaining performance levels in at times difficult circumstances and the Executive extends its appreciation and thanks to them for their efforts.

The Head of Profession (HR) and Transformation echoed the sentiments of the Chair saying that the Quarter 3 scorecard report was very encouraging and places the Council in a good position to set the contents and targets for the 2023/24 corporate scorecard the arrangements for which will be made known shortly to ensure everyone has an opportunity to contribute.

Councillor R. Llewelyn Jones, Chair of the Corporate Scrutiny Committee provided feedback from the Committee’s 14 March 2023 meeting where the Quarter 3 Corporate Scorecard report was scrutinised and challenged. While acknowledging the instances of positive performance and progress and asking about the arrangements to recognise those successes, the Committee also noted below target performance in some areas and sought assurance regarding the monitoring of these areas. The Committee had also discussed the performance against the attendance at work indicator including how it compared with previous years’ performance and further, had sought clarification of the arrangements for aligning the corporate scorecard with the objectives of the new Council Plan for 2023- 2028. Having been reassured on these matters the Committee had resolved to note the areas of improvement along with mitigation measures outlined and to recommend the same to the Executive.

Members of the Executive welcomed the Q3 scorecard as testimony to the continuation of positive progress across the Council’s services saying that there was a lot to be proud of within the report. Notwithstanding, members also noted a declining trend over time for some performance management indicators and asked Officers to monitor those indicators closely in the coming months. The Head of Profession (HR) and Transformation and the Programme, Business Planning and Performance Manager were thanked for their work and support as were the Council’s staff whose contribution to the improvement process was recognised with appreciation.

It was resolved to accept the Scorecard monitoring report for Q3 2022/23 and to note the areas of improvement together with the areas which the Leadership Team is managing to secure further improvements into the future.