Agenda item

To submit the report of the Head of Profession, HR and Transformation.

The report of the Head of Profession (HR) and Transformation incorporating the Corporate Scorecard for Quarter 3 2024/25 was presented for the Executive’s consideration.

The report was presented by Councillor Carwyn Jones, Portfolio Member for Corporate Business and Customer Experience who confirmed that the majority (87%) of the indicators monitored during the quarter had performed well against their targets and were ragged Green or Yellow showing overall robust performance. He referred to the six underperforming indicators which are currently Red or Amber against target with some recurring over quarters and he suggested that targets might need to be re-evaluated to ensure they align with resources and circumstances. Councillor Carwyn Jones highlighted the Corporate Scrutiny Committee’s detailed review of the Q3 2024/25 scorecard report on 11 March 2025 which had included discussions on target setting and clarity in KPIs such as redefining KPI 07 Education – Môn Actif (average number of children undertaking swimming lessons throughout the year) to specify Swim Time lessons. Councillor Carwyn Jones also suggested examining consistently high performing indicators to better understand the factors that are contributing to the strong performance and to identify any transferable practices across the organisation. Councillor Carwyn Jones thanked the Corporate Planning, Performance and Programme Manager for drawing all the elements of the scorecard together each quarter and everyone who had contributed to it.

The Corporate Planning, Performance and Programme Manager confirmed that the task of reviewing the Corporate Scorecard for 2025/26 has already commenced.

In Councillor Douglas Fowlie, Chair of the Corporate Scrutiny Committee’s temporary absence, the Head of Democracy shared feedback from the committee’s review of the Q3 scorecard report at its meeting on 11 March 2025. Key issues raised included the missed targets and actions to improve performance against the relevant KPIs. Councillor Douglas Fowlie subsequently confirmed that the committee after receiving assurances from Portfolio Members and Officers with regard to the matters raised, had resolved to note the corporate scorecard report for Q3 2024/25 along with the areas which the Leadership Team is exploring and investigating to manage and secure improvements into the future and to recommend the report and outlined mitigating measures to the Executive.

The Executive’s members agreed that targets must remain realistic and relevant and adapt to evolving circumstances, and that they should be based on up to date data reflecting shifts in service demands and limitations on resources. It was suggested that KPI 07 Education – Môn Actif (average number of children undertaking swimming lessons throughout the year) and KPI 03 - Housing (average number of calendar days to let lettable units of accommodation) might need to be reassessed in this context. It was also recognised that there is a tendency to focus on areas ragged Red and Amber potentially overlooking valuable lessons from areas that are performing well. Councillor Dafydd Rhys Thomas, Portfolio Member for Highways, Waste and Property highlighted ongoing efforts to bring the percentage of domestic waste reused, recycled or composted up to the 70% target (KPI 02 - Climate Change) with performance now at 66% and he suggested that a renewed recycling awareness campaign might be helpful and timely. The Executive emphasised that everyone has a part to play in helping the Council achieve the waste recycling target.

It was resolved to agree the Corporate Scorecard report for Quarter 3 2024/25 and to note the areas which the Leadership Team is exploring and investigating to manage and secure further improvements into the future. These were in relation to Education (Môn Actif), Housing (Delivery of Major Disabled Facilities Grant and Housing Voids), Economy (Customer mooring contracts), Climate Change (Waste Recycling) and Whole Council Health (FOI requests).