Agenda item

To submit the report of the Head of Digital, Performance and Modernisation.

The report of the Head of Digital, Performance and Modernisation incorporating the Corporate Scorecard for Quarter 3 2025/26 was presented for the Executive’s consideration. The report presents the Council’s performance against the key objectives of the Council Plan 2023-28 at the end of the third quarter.

Councillor Robin Williams, Deputy Leader and Portfolio Member for Finance, Corporate Business and Customer Experience presented the report which showed that 86% of the indicators with targets monitored during the quarter performed well and were rated Green or Yellow. Eight indicators are currently rated Red or Amber. These relate to the following areas –

·      Social Care and Wellbeing - re-referrals of children within 12 months are higher than target due to unpredictable circumstance rather than process failures

·      Housing – the re-let times for void properties remain above target, although performance is improving. The delivery of Disabled Facilities Grants has been delayed due to a pause in approvals, contractor shortages and backlog.

·      Economy – the number of mooring contracts remains below target due to declining demand and increased competition from marinas. Delays in food hygiene inspections (high risk businesses) have been caused by prioritising the new special procedures licensing scheme.

·      Climate Change – domestic recycling rates are below target, with drier weather contributing to a reduction in green waste collection

·      Whole Council Health – FOI response times remain below the 90% target, though improvements are expected with the introduction of a new CRM  system.

Councillor Robin Williams also highlighted examples of strong performance during the quarter, as outlined in section 2.3 of the report. These include increased uptake of Direct Payments, high participation in Môn Actif activities, 96% of planning applications determined on time, road condition indicators performing well, 100% of children in the Welsh Language Unit meeting their targeted immersion expectations, and a reduction in rent arrears.

Councillor Jeff Evans, Chair of the Corporate Scrutiny Committee reported from the committee’s meeting on 18 March 2026, which considered the Q3 scorecard report. The committee noted the strong performance over the period, with 86% of PIs performing well against their targets. Members focused in particular on the areas of underperformance and sought assurance that these are being actively managed and are expected to improve. After receiving assurance on a number of points, the committee resolved to recommend the report and the mitigation measures outlined within it, to the Executive.

Executive members acknowledged the consistently strong performance into the third quarter and noted the areas of standout performance, thanking staff for their continued work and commitment. They also noted that the scorecard report provides a snapshot taken before the 2026/27 budget was set, during which targeted investment was allocated to underperforming areas e.g. additional funding for food safety inspections to strengthen capacity and address the backlog.  Members further recognised that improving performance in some areas remains challenging. Increasing the proportion of domestic waste recycled, reused or composted continues to be difficult, with rates remaining stubbornly below target.  Progress will require a sustained effort to influence resident behaviour. The Council will continue engaging with other authorities which have met the Welsh Government’s recycling target, and feedback from the public consultation on recycling and waste collection will also inform the next steps.

It was resolved to accept the scorecard monitoring report for Quarter 3 2025/26 and to note the areas which the Leadership Team and relevant service are exploring and investigating to manage and secure further improvements into the future. These were in relation to Social Care and Well-being (re-referrals of children within 12 months); Housing (re-letting of void properties and delivery of Disabled Facilities Grants),  Economy (number of annual mooring contracts and inspection of high risk business for compliance with food hygiene legislation), Climate Change (Domestic Waste recycling) and Whole Council Health (responses to FOI requests within timescale).