It was RESOLVED It was RESOLVED :-
· To note and accept the Annual Letter from the Public Services Ombudsman for Wales (PSOW) 2021/2022;
· To note any feedback to be shared with the PSOW – no feedback noted;
· To authorise the Director of Function (Council Business)/Monitoring Officer to write to the PSOW to confirm that the Executive has given formal consideration to her Annual Letter and to provide assurance that the Council will continue to monitor complaints, and thereby provide members with the information required to scrutinise the Council’s performance.